Contact us

Welcome

Hello, my name is Renate & I welcome you to rensfibreart on Zibbet,

I do accept custom orders, however, it must be remembered that no two pieces will ever be exactly the same.

I take great pride in producing original, quality designs that will bring pleasure & creativity into your life & my aim is to make this a positive experience for both of us so, please... if you have any questions just convo or email me

Thank you for dropping by & I really appreciate you taking the time to read through my policies before purchasing.

Shipping details

PAYMENT: I use xe.com to convert prices from AUD to USD rounded off to the nearest dollar

I prefer Paypal for all transactions.

Australian customers who would like to pay by direct bank transfer can email me & I'€™ll send BSB details.

Please make payments within 3 days. Orders that have not been paid within 3 days without communication to explain will be automatically cancelled.

SHIPPING:I use standard Australian postage charges - http://www1.auspost.com.au/pac/
I never absorb shipping fees into the item price - so be assured that Sale Items marked Free Shipping are genuine

Please ensure your address with Zibbet is up to date,

Wherever possible item/s will be posted the next business day after transaction has cleared. Australia 4-7 business days by parcel post – Overseas 7-14 days by airmail.

I will notify when the parcel has been sent.

Customers who prefer another type of shipping &/or want to include insurance, please email me with details.

Customers are responsible for all shipping fees & international customers - please understand that you are responsible for all fees, taxes, and duties associated with shipping to your respective country

~ when 2 or more items are purchased together the shipping fees will be recalculated accordingly.

Buttons/beads multiple purchases shipping fees:
~ Aussie buyers ~ $2 covers purchase up to 125 gms of same order
~ O/seas buyers ~ $5 for initial item & $1 for each additional item purchased in same order

& If, by chance, I have miscalculated shipping fees, I will refund the difference

Refunds, returns & exchanges

It has never happened... but should you be truly unhappy with your purchase, if it doesn'€™t match the description colour/size/quality, I will gladly refund your unworn/unused/unaltered item/s when notified within 14 days from purchase & after the item has been returned.

Please also note: there can be NO RETURNS/REFUNDS FOR HATS OR HEADWEAR, health & hygiene reasons obliged me to make this non-negotiable. So, please, choose your hats/headwear carefully -€“ be assured, however, that I do my upmost to deliver quality products that you will be proud to own.

All return shipping/insurance fees are the customer'€™s responsibility.

Additional information

I welcome all your comments but if, for any reason, you are not satisfied with your purchase, please do contact me before leaving feedback to give me the chance to rectify the problem so we can both be happy with the transaction.

Renate Kirkpatrick's Crochet/Knit Designs, Patterns & Other Great stuff

Welcome to rensfibreart ~ Please enjoy your visit & thank you for supporting handmade.
~ All crochet-knit-felt pieces are created with the most GORGEOUS YARNS I can find & READY TO SEND
~ Crochet PATTERNS are written in both UK & US terminology, with charts & stitch drawings
~ When 2 or more items are purchased together the shipping fees will be recalculated & any overcharge will be refunded.